The Receptionist serves as the first point of contact for patients and visitors at MNA Medicare Clinic. The successful candidate will manage front-desk operations, patient registrations, appointment scheduling, billing coordination, patient communications, and administrative activities. This position requires excellent communication skills, professionalism, attention to detail, and the ability t
Responsibilities
1. Front Desk & Patient Reception
- Welcome patients and visitors professionally.
- Register new patients and update existing patient records.
- Manage patient enquiries through telephone, WhatsApp, and in-person communication.
- Guide patients regarding consultation procedures, appointments, and available services.
- Maintain an organized and welcoming reception area.
2. Appointment & Patient Flow Management
- Schedule, confirm, and reschedule patient appointments.
- Coordinate patient consultations with doctors and clinical staff.
- Manage patient queues and minimize unnecessary waiting times.
- Communicate consultation timings and appointment updates.
- Maintain accurate appointment records.
3. Billing & Payment Coordination
- Generate consultation bills and payment receipts.
- Accept authorized payments through cash, UPI, cards, and other approved methods.
- Maintain accurate daily collection records.
- Reconcile collections and submit end-of-shift reports.
- Follow clinic billing and financial documentation procedures.
4. Patient Communication & Relationship Management
- Respond promptly and courteously to patient enquiries.
- Coordinate approved appointment reminders and follow-up communications.
- Collect patient feedback and communicate concerns to management.
- Maintain confidentiality of patient information.
- Support patient satisfaction and service improvement initiatives.
5. Administrative Responsibilities
- Maintain patient registration records and front-desk documentation.
- Prepare daily operational reports.
- Coordinate with doctors, nursing staff, pharmacy, and diagnostic services.
- Maintain office supplies and reception inventory.
- Follow clinic Standard Operating Procedures (SOPs).
Qualifications and experience
Educational Requirements
- Minimum: Intermediate (10+2).
- Preferred: Bachelor's degree in any discipline.
- Candidates with qualifications in Hospital Administration, Healthcare Management, or related fields will receive preference.
Experience
- Freshers with strong communication and computer skills may apply.
- Previous experience in clinics, hospitals, diagnostic centres, or healthcare reception is preferred.
Essential Skills
- Good verbal communication in Telugu, Hindi/Urdu, and basic English.
- Basic computer proficiency.
- Familiarity with MS Office, email, and digital payment systems.
- Good typing and data-entry skills.
- Professional appearance and courteous behaviour.
Strong organizational and time-management abilities.
Ability to handle patient enquiries calmly and efficiently
Working pattern
The position involves rotational shifts based on clinic operational requirements.
- Shift schedules will be communicated by management.
- Candidates must be willing to work during morning or evening shifts as assigned.
- Weekly rest days and applicable breaks will be provided according to clinic policy and applicable labour laws.
- Shift assignments may change depending on operational requirements.
Benefits and additional pay
Final compensation will depend on qualifications, relevant experience, communication skills, and performance during the selection process, subject to applicable minimum-wage requirements.
Additional Benefits
Performance-based incentives.
Structured onboarding and job training.
Professional development opportunities.
Exposure to healthcare administration and patient management systems.
Opportunities for career progression.
Statutory benefits, wherever applicable.
Location and employer
MNA HOSPITALS PRIVATE LIMITED
Near HP Petrol Pump, 7 Tombs Road, Samtha Colony, Shaikpet
Hyderabad, Telangana 500008
Posted 26 Oct 2026 · Updated 26 Oct 2026 · Vacancy MNA-JOB-1